General Terms and Conditions of Use of the "UrbanTracker" Application
Effective from 07/06/2019
1. Identification of the Owner of the App
1.1. Stetel Things S.r.l. (Tax ID and VAT number 01883420497) with registered office in Via di Franco 9, Livorno (LI) 57123, Italy, registered in the Livorno Business Register under number LI-205220, share capital of € 100,000.00, telephone number +39 0586 210340, email address , ("Stetel Things"), is the manufacturer of the UrbanTracker, a small integrated electronic device with an integrated SIM of M2M type that allows the Geolocation in space and time of the object in which / on which it is placed ("UrbanTracker" or "Product").
1.2. Stetel Things is the owner of the registered trademark "UrbanTracker" ("Trademark") and of the site https://www.urbantracker.com/ ("Website"). Stetel Things is the owner of the "UrbanTracker" Application ("App" or "UrbanTracker App"). Through the App, Stetel Things intends to offer the user who downloads the App ("User"), a Geolocation service of the Urban Tracker ("Geolocation Service"), described in paragraph 4 below.
1.3. Any communication sent to the App and / or received by the App is considered executed and / or received by Stetel Things.
2. Download the UrbanTracker App
2.1. The UrbanTracker App can be downloaded for free from the Apple App Store, for iOS devices, and on the Google Play Store for Android devices. The UrbanTracker App is available in Italian and English.
2.2. The App can be installed on every smartphone compatible with the following features: for iPhone, the App requires iOS 10 or later; for Android devices, the App requires a smartphone with a version of the operating system from 4.4 and above, and with Google Services installed (hereinafter the above-mentioned iOS and Android compatible devices are indicated indiscriminately as "Device" or "Devices" ). In order to download the App, to be able to use the functions offered by the service and to perform the Pairing function, the Device must be connected to the Internet, through any data connection mode (eg: GPRS, 3G, LTE, WIFI).
2.3. The UrbanTracker App is available on the Apple App Store platforms and Google Play. At the time of installation of the App on the Device, the User acknowledges and agrees, in a legally binding manner, the General Conditions of the Stetel Things Geolocation Service, available at www.urbantracker.com/terms-and-conditions.html ("Service T&C"), that are governing the provision of the Geolocation Service offered by Stetel Things. At the same time, the User understands and acknowledges that the T&Cs of the Service are not part of any agreement between Stetel Things and the Apple App Store, the Google Play by Google and / or third party platforms.
2.4. The User acknowledges and agrees that the compliance with the Terms and Conditions governing the downloading of applications from any "App Store" represents an obligation established exclusively between the User and the App Store from which the App was downloaded and does not include in any way Stetel Things and any of its products.
3. Minimum age requirements
3.1. The download and use of the App are allowed only to subjects who conform to the definition of "consumers" and only if they are at least 18 years old. The installation and use of the App are therefore prohibited for minors.
4.1. The App allows the User to send a command, or a sequence of commands, ("Geolocation Request" or "Geolocation Requests") on its Device in order to obtain a contextual representation of the geographical position of the Urban Tracker and the object in which / on which the Product is attached.
4.2. In order to use the Geolocation Service, the User must first conclude a unique pairing process ("Pairing") between its Device and the UrbanTracker, allowing the App to be able to send Geolocation Requests in order to identify correctly the position of the object with which the Product was coupled.
4.3. The functions through which the UrbanTracker App allows the use of the Product and of the Geolocation Service are:
i. Ready: when configured in this mode, UrbanTracker can receive a Geolocation Request from the User via the App and send its Geolocation back to the Device
ii. Motion alarm: when configured in this mode, UrbanTracker activates an internal sensor that is able to detect when it is shacked or moved from its original position. When a movement is detected, the Product sends an alarm message and the Geolocation to the User Device.
iii. Tracking: when configured in this mode, UrbanTracker sends to the User Device a sequence of Geolocations detected at regular time intervals (configurable by the User); the UrbanTracker App is therefore able to draw a map of the movement of the Product.
iv. Flight mode: when configured in this mode, UrbanTracker turns off all radio transmission circuits and enters a Stand-by state. At regular intervals, UrbanTracker awakens to check, via its sensors, whether it is in flight or not. When UrbanTracker verifies that it is no longer in flight, it reactivates the radio transmission circuits and sends the Geolocation of the UrbanTracker to the user.
v. Off: enabling this mode, the User is able to remotely turn off the Product remotely. Once turned off, it is no longer possible to use UrbanTracker via the App but it is necessary to physically switch on the Product before it can be used again. This situation is also described in the UrbanTracker user manual.
4.4. With the "Update" option it is possible to download and send the updated firmware from the user's Smartphone directly to the Product via a direct WiFi connection. For this purpose it is necessary to have previously activated the WiFi connection on the paired device. While executing the firmware update, the Device temporarily disconnects from the internet and connects via WiFi to the Urban Tracker. During the update process it is important to not turn off or disconnect the Product and / or the Device.
4.5. The User can use the Geolocation Service only after having executed the Association between UrbanTracker and the Device (paring), as the mere download of the App is not sufficient to activate the service.
4.6. If the User intends to receive push notifications related to the status and position of the Product - these are configured based on the chosen operating mode (Ready, Motion alarm, Tracking) - as well as notifications related to the availability of a new software update or to other features of the App, the User must enable the App to manage push notifications, giving consent during the App installation process or by accessing the standard device configuration functions.
5. Uninstalling the UrbanTracker App. Cancellation of UrbanTracker.
5.1. The User can uninstall the App at any time, through the normal procedures provided by the operating system of the Device.
5.2. The User who wants to delete an UrbanTracker that he previously associated with the App must: select the "Delete Tracker" item on the menu and click "Yes"
5.3. The uninstallation of the App involves the deletion of all the data contained in the App and that are resident on the Device; that with the exception of the ID of the phone that is stored in order to allow the User to view again the history of Geolocations from the back-end server of Stetel Things should he/she decide to reinstall the App and perform Pairing with the same UrbanTracker again.
5.4. If the User changes Device, he can make a new Pairing with his UrbanTracker:
i. the User must first cancel the Product from the previous Device;
ii. the User must first execute the factory reset procedure of the UrbanTracker as indicated in the instructions for the use of the Product.
5.5. The User acknowledges and agrees that execution of a new Pairing will result in the loss of the Geolocation Service history as the Product will be configured with a new internal "ID".
6. Inability to use the Product. Inability to use the device
6.1. In the event that the Urban Tracker is no longer used / usable (eg loss, theft, etc.), the User can proceed with the deletion of the Product from the Device using the "Delete Tracker" function available in the App. The User declares to be aware and to accept that Stetel Things cannot be held responsible for the damages that the User may suffer if he/she does not request the timely cancellation of the Product, in the manner described above in art. 5.
6.2. In the event that the Device is no longer used / usable, the User who intends to proceed with the association with a new Device is required to restore the Product's factory settings ("Factory Reset") following the instructions contained in the UrbanTracker user manual. The Factory Reset will result in the loss of the Geolocation Service history and the creation of a new Product ID, thus eliminating any UrbanTracker logical connection with the old Device. The User declares to be aware and to accept that Stetel Things cannot be held responsible for damages that the User may suffer if the Factory Reset is not promptly executed.
7. License for free use and intellectual property rights
7.1. Stetel Things is the creator and author, pursuant to Law 22 April 1941, n. 633 and subsequent amendments ("Copyright Law") of the Italian Legislation, of the App; Stetel Things is therefore the exclusive owner of intellectual and industrial property rights related to the App. Stetel Things grants the User a free, limited and non-exclusive license to install and use the App within the limits set by the GTU and, in any case exclusively for personal purposes.
7.2. The registered trademark "UrbanTracker" is the exclusive property of Stetel Things. The User does not hold any license and / or other right that allows the use of the trademark.
7.3. The User undertakes to:
i. not to reproduce, duplicate, copy, sell, negotiate, resell or use the UrbanTracker App, in whole or in part, for commercial purposes;
ii. not to modify, create works derived from the source code, decompile, disassemble or attempt in any other way to perform works of reverse engineering and / or in any case to retrieve the source code of the App;
iii. not copy, modify or alter in any way, in whole or in part, the licensed Stetel Things software;
iv. not transfer, distribute or rent the Stetel Things Software or Geolocation Service to any third party;
v. not sell, sub-license or otherwise transfer any rights related to the App, unless such activity is provided in compliance with specific legal obligations;
vi. use the App in accordance with current legislation, the present GTU of the App and in compliance with the rights of Stetel Things.
8. User declarations and indemnities
8.1. The User declares to be aware and to accept that the App is licensed and not sold. The use of the App by the User is under the responsibility and at the risk of the User himself.
8.2. The User therefore acknowledges and accepts that:
i. the Application is licensed and not sold;
ii. the use of the Application by the User is the responsibility and risk of the User;
iii. The User agrees to hold Stetel Things, as well as its representatives, managers, employees and collaborators, free and harmless from any damage, including any sanctions imposed by the competent authorities and any legal costs and legal advice, which may derive from a use of the App by the User not in accordance with current legislation and the present GTU.
9. Exclusion of liability for force majeure or unforeseeable circumstances
9.1. Stetel Things will not be liable in case of delays, malfunctions and / or interruptions of the App's activity caused by force majeure or unforeseeable circumstances, interruption of the supply of the electricity service, lack of connectivity, software errors, hardware failure, problems with databases, malfunctions, failure to provide pages and / or positions (Geolocations), and, in general, malfunctions of the App that are not attributable to intent and / or gross negligence of Stetel Things and / or that are attributable to a third party, including the User and / or any suppliers contracted by Stetel.
10.1. The User may request from Stetel Things information, send communications or make complaints using the following contact details:
i. by email, at
ii. by mail, writing to Stetel Things, via di Franco 9, 57123 Livorno - Italy
11. Applicable law and competent court; Out of court settlement of disputes - Alternative Dispute Resolution / Online Dispute Resolution
11.1. This license to use is governed by Italian law.
11.2. For any dispute relating to the interpretation, application or execution of these GTU of the Service, the competent court is the court of the place where the User resides or has elected domicile.